Welcome to Florist Castelnau's official Terms & Conditions for online flower delivery in Castelnau and the surrounding areas. These terms govern your use of our website and the purchase of flowers and related floral goods and services provided by Florist Castelnau through our online platform. By placing an order on our website, you confirm that you have read, understood, and accept these terms in full. If you do not agree with any part of these conditions, please do not complete your order or use our services.
Florist Castelnau provides online flower ordering and delivery services in Castelnau and the neighbouring communities. Our service is primarily intended for customers seeking timely and high-quality flower delivery within these areas. If you require delivery outside our standard delivery zones, we recommend contacting us before placing an order to confirm feasibility and potential additional charges.
1. Selecting Your Products
To initiate an order, browse our selection of bouquets and floral arrangements on our website. Each product is accompanied by a description, price, and, where applicable, information on seasonal availability. Images on our website are for illustration purposes only. While we strive to replicate arrangements faithfully, the specific flowers available may vary depending on seasonality and supply.
2. Cart and Checkout
Once you have chosen your desired items, add them to the online basket. Proceed to the checkout page, where you can review your order, enter recipient delivery details, select delivery date and time (subject to availability), and add any specific instructions or gift messages.
3. Order Confirmation
After completing the checkout process, you will receive an on-screen confirmation and an electronic confirmation outlining your order details. This confirmation constitutes our acceptance of your order, subject to successful payment authorisation and the availability of requested products.
4. Changes to Orders
Should you need to amend your order (delivery address, card message, product selection), please contact us as soon as possible. Changes cannot be guaranteed if we have already commenced preparing your order or dispatched it for delivery.
All prices displayed on our website are inclusive of VAT where applicable. Delivery charges are clearly itemised before final checkout and vary depending on location and requested delivery speed. Occasionally, promotional offers or discounts may be available; such offers cannot be applied retroactively to prior orders.
Payment for online orders must be made at the time of order placement. We accept major credit and debit cards through a secure third-party payment processor. You confirm that the payment method used is yours or that you have ownership permission to use it. Orders will only be processed upon successful receipt of payment. If payment is declined or fails, we have no obligation to process the order.
We endeavour to deliver your flowers on the date and within the time frame requested during checkout. However, all delivery times are approximate and cannot be fully guaranteed due to factors outside our control, such as traffic or unforeseen events.
If, for reasons beyond our control, we cannot deliver the selected arrangement or fulfil the order as requested, we will make reasonable efforts to contact you and offer a suitable alternative of equal or higher value, or provide a refund at your discretion.
In the event that delivery fails due to incorrect recipient information or if the recipient is unavailable, we reserve the right to leave the flowers in a safe place, with a neighbour, or arrange redelivery at our discretion. It is the customer’s responsibility to ensure accurate recipient details and delivery instructions are provided.
Due to the perishable and seasonal nature of fresh flowers, some varieties or colours shown on our website may occasionally be unavailable. Where necessary, we reserve the right to substitute with similar flowers of equal or greater value and quality. We will endeavour to maintain the look and style of the chosen arrangement but cannot guarantee exact replication. Substitutions will not be made for core items (e.g., replacing roses in a rose bouquet) without attempting to contact you first.
If you wish to cancel an order, you must notify us by phone or through the contact form on our website as soon as possible. Cancellations are only possible if your order has not yet been prepared or dispatched. Once preparation or delivery has commenced, cancellations are no longer possible due to the perishable nature of our products.
If a cancellation is accepted, we will process a full refund to the payment card used for the original transaction. Refund processing times may vary depending on your card provider.
Orders placed for same-day delivery cannot be cancelled once they have been confirmed due to immediate preparation and delivery dispatch.
Given the perishable nature of our products, we are unable to accept returns of cut flowers once they have been delivered. If you are not satisfied with the quality of your floral arrangement upon arrival, please contact us within 24 hours of delivery, providing a description and, if possible, a photo of the product. We will review your concerns and may, at our discretion, offer a replacement, partial refund, or full refund if the products are deemed not up to our usual standards or have arrived damaged.
Refunds will not be offered due to circumstances beyond our reasonable control, including but not limited to adverse weather conditions, incorrect delivery information provided by you, or if the recipient declines to accept the delivery.
As a customer, you are responsible for providing accurate order information, including recipient name, delivery address, contact details, and any special instructions. Florist Castelnau will not be held liable for failed deliveries due to incorrect or incomplete information supplied. Please review all information carefully prior to submitting your order.
If entrusting the recipient with handling and care of flowers following delivery, we recommend that fresh water is provided to arrangements as soon as possible, and the flowers are kept out of direct sunlight and away from extreme temperatures. Failure to follow these guidelines may reduce the lifespan of your flowers, for which we cannot accept responsibility.
To the fullest extent permitted by law, Florist Castelnau will not be liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with your use of our website, placing an order, or the delivery of our goods. Our liability in respect of any order is strictly limited to the price paid for that order.
Nothing in these Terms & Conditions is intended to limit or exclude liability where prohibited by law, including for personal injury caused by negligence or for fraud.
All content (including text, photographs, graphics, and logos) on our website is the intellectual property of Florist Castelnau or our content suppliers. It may not be reproduced, modified, distributed, or used for commercial purposes without our explicit consent.
We process and store your personal data in accordance with applicable UK data protection laws. Your data is used solely for the purposes of processing your orders, providing customer service, and, where you have opted in, sending updates and marketing information. Please refer to our Privacy Policy for more details on how we handle and protect your data.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these terms or any contracts between you and Florist Castelnau will be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist Castelnau reserves the right to amend these Terms & Conditions at any time without prior notice. Changes will take effect immediately upon publishing on the website and will not apply retroactively to completed orders. It is your responsibility to review these terms before placing an order.
These Terms & Conditions apply to all customers of Florist Castelnau utilising our online flower delivery services within Castelnau and the surrounding communities. We strive to provide all our customers with a seamless, transparent, and enjoyable experience with every order.
If you have any questions about these Terms & Conditions or require assistance regarding an existing order, please reach out to our team using the contact form provided on our website. We are always happy to help and aim to resolve your enquiry promptly.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 204 Castelnau, Barnes, London, SW13 9DW.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Castelnau, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Castelnau.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
