At Florist Castelnau, we are committed to delighting our customers with fresh, vibrant flower arrangements, every time. As a trusted local florist serving households and businesses in the Castelnau area, we take pride in delivering only the best quality blooms. If your flowers do not meet our freshness standards, we have a straightforward returns, refunds, and complaints policy to ensure you are completely satisfied with your floral gift or display.
Your satisfaction is our priority. Occasionally, despite our best efforts, flowers may be damaged in transit or arrive less than fresh due to delivery circumstances. If your bouquet or arrangement arrives with damage or appears wilted, we ask that you contact us on the same day as delivery, providing photographs of the affected flowers. This allows us to promptly assess and resolve the issue.
Our fresh flowers guarantee covers a minimum freshness period of 5 days from the date of delivery, provided that the care instructions we supply are followed. To help your flowers look their best for as long as possible, we recommend placing them in clean water with the provided flower food, away from heat sources and direct sunlight. Certain delicate blooms may naturally have a shorter vase life, but we will always advise you of this when you place an order.
If your flowers are damaged on arrival or fail to meet our five-day freshness standard, you may request either a full refund or a free replacement bouquet. Replacement arrangements will match the original as closely as possible, contingent on seasonal flower availability. To process a refund or replacement, please notify us within 24 hours of delivery with your order details and photo evidence of the issue. Refunds will be processed to the original payment method within 3-5 business days after approval.
We value your feedback as it helps us continually improve our service. If you have concerns or complaints beyond the immediate delivery or freshness of your flowers, please reach out to us with your order information and details of your experience. Our customer care team will review your feedback and respond within two working days to seek a satisfactory resolution. We aim to treat all complaints carefully and fairly, ensuring each customer remains confident in our role as a trusted Castelnau florist.
Florist Castelnau has built a reputation for reliability and outstanding service in the local community. Whether delivering to homes or businesses in Castelnau, we assure our fresh flowers guarantee is at the heart of everything we do. Should any issues arise with your order, our team is here to help promptly and courteously. Your satisfaction and trust mean everything to us.
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